Responsible Gaming at jeedbaji

1. Our Commitment to Safe Play

At jeedbaji, responsible gaming is not an afterthought — it is a fundamental part of how we operate. We serve a diverse community of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Rangpur, and we recognise that each player's relationship with gambling is unique. Our mission is to ensure that every interaction with jeedbaji remains a positive, controlled, and enjoyable experience.

We firmly believe that gambling should be treated purely as entertainment — similar to watching a BPL cricket match or attending a football game. It should never be seen as a reliable source of income, a way to recover financial losses, or an escape from personal difficulties. jeedbaji is committed to providing tools that empower players to maintain healthy boundaries around their gaming activity.

Our responsible gaming framework covers four core pillars:

• Prevention — Age verification, KYC checks, and educational content to prevent underage gambling and inform players of the risks before they deposit.
• Control — Deposit limits, time-out features, session reminders, and activity history to help players manage their play.
• Intervention — Automated detection of concerning betting patterns, proactive outreach from our support team, and easy access to self-exclusion.
• Support — Direct access to our 24/7 responsible gaming support team and guidance on external professional help resources.

2. Age Restriction & Verification

jeedbaji strictly prohibits access by any person under the age of 18 years. This is a non-negotiable policy enforced at the point of registration and reinforced through mandatory KYC (Know Your Customer) verification before any withdrawal is processed. All new registrations require submission of a valid government-issued identity document confirming date of birth.

2.1 Acceptable Verification Documents

• Bangladesh National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladesh biometric passport
• Bangladesh Birth Registration Certificate (for age confirmation only, full NID also required for account activation)

2.2 Consequences of Underage Access

If jeedbaji discovers that a registered account belongs to a player under 18 years of age — whether detected by our automated systems, reported by a third party, or identified during a routine KYC review — the following actions will be taken immediately:

• The account will be permanently suspended and locked
• All pending withdrawal requests will be cancelled
• Any winnings accumulated in the account will be voided
• Deposits will be returned to the original payment method (bKash, Nagad, Rocket, or Upay number) after payment ownership verification
• The player will be permanently banned from re-registering on jeedbaji

2.3 Parental Controls

If you are a parent or guardian in Bangladesh and you are concerned that a minor in your care may be accessing online gambling platforms, we strongly encourage you to install internet filtering software on shared devices. Additionally, please contact us directly at support@jeedbaji so we can assist with blocking access from your household.

3. Responsible Gaming Tools

jeedbaji provides a comprehensive suite of responsible gaming tools that all registered players can access at any time through their account settings or by contacting our support team. These tools are designed to give you complete visibility and control over your gambling activity.

4. Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling expenditure is to set clear deposit and spending limits from the outset. jeedbaji strongly encourages every player to establish these limits when they first create their account — before depositing for the first time. The table below illustrates how our limit system is structured.

4.1 Setting a Personal Budget

Before depositing any money on jeedbaji, we recommend completing a simple personal budget exercise. Calculate your total monthly income and subtract all essential living costs — rent, food, transport, utilities, school fees, and savings contributions. The remaining discretionary amount represents the absolute maximum you should ever consider as your gambling entertainment budget for the month. In practice, most responsible players set their monthly deposit limit at a fraction of this figure.

Deposits on jeedbaji can be made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment methods. Regardless of how easy it is to top up via mobile wallet in Bangladesh, we urge you to treat every deposit decision as a deliberate, conscious choice — not an impulse. Your deposit limit is your most powerful tool for ensuring that gambling stays within the boundaries of entertainment.

4.2 The 7-Day Increase Cooling-Off Rule

If you request an increase to your existing deposit or loss limit, jeedbaji will not action that increase for a mandatory 7-day review period. This cooling-off window is intentional: it gives you time to reflect on whether the increase is genuinely a measured, considered decision rather than a reactive response to a recent loss. You may cancel the increase request at any time during this 7-day window at no penalty. If you still wish to proceed after 7 days, the new limit will be applied.

5. Self-Exclusion & Account Closure

Self-exclusion is the most decisive step a player can take when gambling has stopped being enjoyable or is causing personal, financial, or relationship difficulties. jeedbaji takes all self-exclusion requests extremely seriously and processes them without question, without delay, and without any attempt to dissuade the player.

5.1 Temporary Cool-Off Period

If you need a short break from gambling but are not ready to commit to a longer exclusion, jeedbaji offers cool-off periods of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period your account is suspended — you cannot log in, deposit, place bets, or access games. At the end of the cool-off period, access is automatically restored. Cool-off periods cannot be reversed once activated.

5.2 Self-Exclusion (6 Months to 5 Years)

For players who need a longer break, jeedbaji offers self-exclusion periods of 6 months, 1 year, 2 years, or 5 years. During the exclusion period:

• Your account is fully suspended and inaccessible
• All marketing communications from jeedbaji will be permanently stopped
• Your details will be flagged to prevent re-registration attempts during the exclusion window
• Any balance remaining in your account will be held securely and returned upon expiry of the exclusion period (or earlier upon verified request in cases of financial hardship)
• The exclusion cannot be reversed or shortened for any reason during the active period

5.3 Permanent Self-Exclusion

If you feel that you should never return to gambling on jeedbaji, you may request permanent self-exclusion. This closes your account indefinitely, removes your details from all marketing lists, and permanently prevents re-registration. This decision is irreversible. Please contact support@jeedbaji with the subject line "Permanent Self-Exclusion Request" to initiate this process.

5.4 How to Apply for Self-Exclusion

1. Log in to your jeedbaji account and navigate to Account Settings → Responsible Gaming
2. Select your preferred exclusion duration (cool-off, fixed-term, or permanent)
3. Confirm your identity and submit the request
4. Alternatively, email support@jeedbaji with the subject line "Self-Exclusion Request" and your preferred duration — no further justification or explanation is required
5. You will receive a confirmation email within 2 hours acknowledging the exclusion activation

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually, often without the player fully realising it has become a concern. Recognising the early warning signs is the most important step toward taking back control. The following behaviours are commonly associated with problematic gambling patterns and should be taken seriously if you recognise them in yourself or someone you care about.

If you recognise three or more of the above signs in your own behaviour over the past 30 days, we strongly encourage you to take the self-assessment questionnaire in the next section and to reach out to our responsible gaming support team without delay. Early intervention is far more effective than waiting until a crisis point is reached.

7. Self-Assessment Questionnaire

The following questions are adapted from internationally recognised responsible gaming assessment frameworks. Answer each question honestly, thinking about your gambling behaviour over the past 12 months. If you answer "Yes" to four or more questions, we recommend activating a cool-off period and contacting our responsible gaming team for a confidential conversation.

This questionnaire is for self-reflection only and is not a clinical diagnostic tool. If your answers concern you, please do not wait — contact our responsible gaming team today at support@jeedbaji. The conversation is completely confidential and there is no obligation to take any particular action other than talking through your options.

8. Getting Help & Support

jeedbaji is committed to being a first point of contact for any player who is concerned about their gambling behaviour. Our dedicated responsible gaming support team is available around the clock, every day of the year. You do not need to be in crisis to reach out — even a general concern or a question about our tools is a completely valid reason to get in touch.

8.1 Tips for Keeping Gambling Fun and Safe

• Always set a budget before you start playing and stick to it, regardless of whether you are winning or losing
• Think of gambling as entertainment spending — the same way you budget for a cinema ticket or a meal out in Dhaka
• Take regular breaks during every session; step away, have a drink of water, and return only if you feel relaxed and in control
• Never gamble while you are feeling stressed, upset, angry, or under the influence of alcohol
• Keep gambling activity separate from your financial obligations — never use rent money, utility funds, or savings for deposits
• Balance gambling with other hobbies and social activities so it does not become the primary source of entertainment in your life
• Talk openly with a trusted friend or family member about your gambling — transparency reduces the risk of behaviour escalating unnoticed
• Celebrate the games and entertainment value, not just the financial outcome — a well-played cricket bet is enjoyable regardless of the result

8.2 Advice for Friends and Family

If you are concerned that someone close to you — a family member, spouse, or friend in Bangladesh — may have a gambling problem, approaching the conversation with empathy and patience is key. Avoid confrontational language or ultimatums, which can cause the person to become defensive and withdraw. Instead, express your concern calmly, share specific examples of behaviour that worried you, and offer to help them explore their options, including contacting jeedbaji's responsible gaming team together.

You can also contact us directly on behalf of another person at support@jeedbaji. While we cannot disclose account details to third parties, we can guide you on the steps available and how best to support your loved one through the process.